Alister Henskens portrait
Alister Henskens portrait

Quiet Hour at Local Service NSW Centres

Customer service agent at computer

Service NSW was one of the great achievements of the former NSW Liberal Nationals Government which sought to put the citizen at the centre of what it did.

State Member for Wahroonga Alister Henskens SC has welcomed the introduction of a permanent Quiet Hour at Hornsby, Chatswood and Ryde Service Centres.

Mr Henskens said eight Service Centres across the State were selected for a trial of Quiet Hour by the NSW Liberal Government in 2022.

“The trial was very successful and 97 per cent of people surveyed found it a positive experience,” Mr Henskens said.

“It’s fantastic that a permanent Quiet Hour is now being rolled out to 107 Service Centres across NSW, including at Hornsby, Chatswood and Ryde.

“People in our own community who may be sensitive to light or overstimulated by sound can now complete Service NSW transactions in a more comfortable and safe environment.”

During Quiet Hour, the volume of music and ticket announcements is reduced and lighting is dimmed, and customers are asked to minimise conversations and put their mobile phones on silent mode.

Mr Henskens said Service NSW staff will also undertake disability awareness training to help provide customers living with disability, and their carers, extra support during each visit.

“I couldn’t be more proud of our Service NSW staff and the world-class customer service they provide to everyone in our community,” Mr Henskens said.

“Introducing a Quiet Hour is a small step forward, but for Service NSW customers living with disability it is a big step towards creating a supportive and inclusive environment.”

Quiet Hour at Hornsby Service Centre will take place between 2:30-3:30pm on Wednesdays, at Chatswood Service Centre between 10-11am on Thursdays and at Ryde Service Centre between 9:30-10:30am on Tuesdays.

For more information and a full list of Service Centres participating in Quiet Hour, go to: